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Refund, Returns & Cancellation Policy

At Zyventoa, we want you to feel confident and happy with your purchase. If something isn’t quite right, our returns process is simple and hassle-free.


Return Window

You can return eligible items within 30 days of delivery.


Item Condition

  • Items must be unworn, unwashed, and in their original condition

  • All tags, labels, and packaging must be intact

  • Items with signs of wear, damage, or alteration may not be accepted


Proof of Purchase

Please provide your order confirmation email or receipt when returning items.


Exceptions to Our Returns Policy

Some products are non-returnable for hygiene and safety reasons, such as:

  • Lingerie, underwear, and bodysuits

  • Earrings and jewelry

  • Gift cards

  • Final sale or clearance items

(See our full list of return exceptions on our website.)


How to Return an Item

1. Start Your Return Online

  • Visit our Returns Portal at: Zyventoa.com/returns

  • Enter your order details to create a return request

2. Drop Off Your Return

  • Print your prepaid return label from the portal

  • Attach it securely to your package and drop it off at the nearest carrier location

3. International Returns

  • For customers outside the U.S., returns are accepted through our portal

  • International return shipping fees may apply

4. Tracked Returns

  • All returns processed through our Returns Portal are tracked

  • You’ll receive status updates for peace of mind


Refunds

  • Refunds will be issued to your original payment method once we receive and inspect your return

  • Please allow up to 10 business days for processing

  • Shipping fees are non-refundable unless your order was faulty or incorrect

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